Harmonize customer experience across your network, identify your performing sites and friction points, and develop your local reputation at scale — without losing control.
No more Excel spreadsheets and scattered reporting. GMO centralizes reviews and satisfaction indicators from all your locations on a single dashboard. You immediately identify champion sites, those falling behind, and recurring problems impacting your brand image. Filter by region, manager, period: you have total control.
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Which site has the best satisfaction rate? Which locations have the most negative reviews? GMO automatically compares performances and highlights gaps. You discover the best practices of your top sites and deploy them everywhere. You transform your franchisees or managers into ambassadors of customer excellence.
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“I love that I can manage reviews, send automated campaigns, and chat with customers from one place. Birdeye makes the process so simple.”
Doug Wisman
D and G Dealer Services
Each site manager accesses their own data and can respond to local reviews. But you keep control: the response AI respects your brand tone across all sites, you validate sensitive responses, and you manage quality standards from headquarters. Local autonomy + brand consistency = harmonized customer experience.
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GMO aggregates all customer feedback and detects trends at scale: which service is problematic in 70% of your sites? Which region has the best NPS scores? Which products generate the most dissatisfaction? You make training, organization or product decisions based on thousands of real customer feedbacks, not intuitions.
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Discover how GMO adapts to your organization during a personalized demo.
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